Right of withdrawal
As a consumer you always have the right to withdraw from the contract - with the exception of commissioned, custom or personalized articles - no later than 14 working days from the day you received your order, indicating the reasons for withdrawal with an explicit declaration that you can send us by post or email to the following addresses:
- by post: Magazzini Bracchi Unipersonale Srl – Via Esterna, 467, 55047 Seravezza (LU)
- via e-mail: email@example.com
You will thus be able to deliver the products to be returned to the courier no later than 14 days from the date of their physical receipt. It is important that these are in the same condition in which they were received. If your return does not meet the requirements and, consequently, cannot be accepted, you will be contacted by our Customer Service who will help you find a solution. Only those goods tailor-made for you, perishable or easily perishable are excluded from the right of withdrawal.
How do you make the return?
Having explicitly stated the reasons why you decided to make the product or products purchased (as specified above), you have the right to return it within 14 days of the physical receipt of the package. After being informed, we will think for you to book the retreat. You can then send us the goods or, if in your possibilities, deliver them directly to the following address:
- Magazzini Bracchi It is the most important part of the world
If you decide to withdraw from the contract and all conditions are respected, you will be refunded of all payments you have made in our favor, including delivery costs. Before proceeding make sure to return the product in the usual state in which you were sent and that there is a condition of resellability (e.g. the product should not bring back scratches, bruises; it must be returned in the original packaging with all the accessories contained therein etc.). Otherwise, the amount equivalent to the decrease in the value of the goods may always be retained. In addition, if you choose to return the product made using a different courier or having additional costs compared to the standard delivery we offer, the difference in shipping costs will be at your expense.
What are the times and refund methods?
Your refund will be made after we have received the goods in stock and integrity will be verified. This will be issued within 14 working days, after checking the above conditions. Unless you have expressly requested for your refund a different payment method than the purchase phase, we will proceed using the same as the initial transaction. In any case, you will not have to pay any additional costs.